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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ryan Smith

March 6, 2025

5  out of  5
rating by Ryan Smith
"They really helped bring my rates down! Not all insurance providers are equal."
We responded:
"Thank you for your positive feedback! I am delighted to hear that we were able to help lower your rates. We take pride in providing personalized service and finding the best options for our customers. Your satisfaction is our priority, and it's great to know you recognize the difference we strive to make. If you need any further assistance or have questions in the future, feel free to reach out. We’re here to help! ~Karen"
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Trevor Herman

March 4, 2025

5  out of  5
rating by Trevor Herman
"Karman helped me out more than she realizes. Money was tight and I had to look for a better rate unfortunately had to cancel my policy. I had issues getting it cancelled before they charged me almost $470. She helped me get refunded and I appreciate her a lot! Give her a raise Karen!!! PS I will be hoping to get insurance through you guys once this policy is over(:"
We responded:
"Trevor, thank you so much! I am so happy to hear that Karman was able to assist you during a challenging time. We understand how important it is to find the right coverage at the right price, and we’re glad she could help with your cancellation and refund process. I appreciate your recommendation and will certainly pass along your praise to Karman in her next review—she truly deserves it! We look forward to serving you again in the future when you’re ready. If you have any questions in the meantime, feel free to reach out! ~Karen"
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Andrew Marum

February 10, 2025

5  out of  5
rating by Andrew Marum
"Karen is an outstanding agent. She takes the time to listen and learn the needs of me and my family. I've been with her for years. She's always had a reliable and consistent team in her office."
We responded:
"Andy, thank you for those kind words. I take great pride in them knowing your family background. You are appreciated. Let us know how we can help in the future. ~Karen"
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Michael Eaton

February 3, 2025

5  out of  5
rating by Michael Eaton
"The staff is fantastic and Karen is a pleasure to work with!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our office. We appreciate your feedback and look forward to serving you again soon! ~Karen"
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Timothy Brooks

February 1, 2025

5  out of  5
rating by Timothy Brooks
"My ex wife works there she’s amazing she helped me find the best coverage for our son"
We responded:
"Thank you for sharing your experience! We're glad to hear that we were able to assist you in finding the best coverage for your son. If you have any more questions or need further assistance, feel free to reach out. We appreciate your support!"
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Quinn ferguson

February 1, 2025

5  out of  5
rating by Quinn ferguson
"Karman was super awesome, I got great coverage for a great price, this team is stellar!"
We responded:
"Thank you for the fantastic review! We're delighted to hear that Karman provided you with awesome service and helped you secure great coverage at a great price. Our team strives to deliver stellar experiences, and your feedback truly motivates us. If you ever need assistance again, please don’t hesitate to reach out. We appreciate your support!"
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Ryleigh Harris

February 1, 2025

5  out of  5
rating by Ryleigh Harris
"Love this crew! Karman has been so amazing and super knowledgeable! Highly recommend!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Karman has made such a positive impact on your experience. Our team works hard to provide excellent service, and your recommendation means the world to us. We look forward to serving you again in the future!"
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m smith

January 17, 2025

5  out of  5
rating by m smith
"This is the best State Farm agent in Billings,Mt After leaving Utah and moving to Florida for three years for school (which the Florida agent screwed up all my policies) Karen and her wonderful staff straightened out all the previous agent’s mistakes. Highly recommend."
We responded:
"Thank you, Matt! We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. "
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Tiersa Morning

January 10, 2025

5  out of  5
rating by Tiersa Morning
"Karen and her girls that work there all do a Terrific job! I highly recommend, all very nice and friendly and helping you with your insurance needs! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Tiersa, thank you so much for the kind words! I am thrilled to hear that you have enjoyed working with my team. Please don't hesitate to reach out if there is anything else we can help you with. We are here for you! -Karen "
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Shane Winden

January 10, 2025

5  out of  5
rating by Shane Winden
"I absolutely love this crew. They will not hesitate to jump in and help or go to bat for you when needed. Every time we’ve called, they drop everything and ensure we get taken care of like our family is VIP. Thank you so much for all that you’ve done to help our family out!!! You all are amazing."
We responded:
"Thank you so much for your kind words, Shane! We are thrilled to hear that you feel like part of our family. We are dedicated to providing exceptional service, and it's rewarding to know that our efforts have made a positive impact on you and your loved ones. Your support means the world to us, and we look forward to continuing to serve you with the same level of care and commitment. If you ever need anything, don’t hesitate to reach out! Happy New Year! ~Karen"
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tim petitt

September 24, 2024

5  out of  5
rating by tim petitt
"One of the best insurance agents I have worked with, very knowledgeable and helpful"
We responded:
"Hi Tim, thank you for your feedback! Our team is happy to hear you had a positive experience. The Karen Smith State Farm Agent team's top priority is providing helpful service, and we are glad we could meet your expectations. -Karen"
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Hailey Hatfield

September 3, 2024

5  out of  5
rating by Hailey Hatfield
"Karmen is extremely knowledgeable and made the entire process so easy and streamlined! Would reccomend these guys to anyone!"
We responded:
"Hi Hailey, thank you for your kind words! Our team is delighted to learn Karman streamlined the process for you. Your recommendation means the world to us. - Karen"
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Whitney Hahn

September 3, 2024

5  out of  5
rating by Whitney Hahn
"Karman was wonderful to work with at this office! Her service was timely and responsive!"
We responded:
"Hi Whitney, thank you for your five-star review. The Karen Smith State Farm Agent team is thrilled to hear you had a wonderful experience working with Karman. Providing timely and responsive service is our top priority, and it’s good to know Karman delivered. We appreciate your support. - Karen"
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Troy Hurkman

August 5, 2024

5  out of  5
rating by Troy Hurkman
"She's so awesome at what she does always does all the work for me"
We responded:
"Thank you so much for your kind words, and for choosing Karen Smith- State Farm."
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Colton Hogg

February 2, 2024

5  out of  5
rating by Colton Hogg
"Awsome. Got me in and taken care of would rate 10 stars if possible"
We responded:
"Hi Colton, the Karen Smith State Farm team appreciates your kind words. Our team is pleased to hear about your excellent experience with us. Thank you for choosing State Farm. - Karen Smith"
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sierra nicole

January 25, 2024

5  out of  5
rating by sierra nicole
"Speaking with Tiffany is always a highlight. She’s very knowledgeable, pleasant and professional!"
We responded:
"Hi Sierra, thank you for your five-star review. Our team is glad to learn you enjoyed working with Tiffany. Please contact our office for coverage-related questions and concerns. - Karen Smith"
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John Wilson

January 25, 2024

5  out of  5
rating by John Wilson
"Tifanny was great to speak with! She did a great job answering my questions."
We responded:
"Hi John, we are thrilled to hear you had a positive experience with Tiffany! Our team is here to provide top-notch service and answer your questions. Thank you for taking the time to share your feedback. - Karen Smith"
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Kathy Wright

January 11, 2024

5  out of  5
rating by Kathy Wright
"Tiffany is so personable and really made the process of getting my home owners insurance quickly and it was a breeze! After bundling my car insurance with it she ended up saving me 30 bucks a month on that too! THANKYOU for everything. 10/10 would definitely recommend!!"
We responded:
"Hi Kathy, reviews like this make our day. I am delighted to hear that Tiffany was personable and efficient during your customer experience. I am pleased to know Tiffany provided you with money-saving opportunities. We hope to welcome you back soon. - Karen Smith"
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Jamie Granzella

December 22, 2023

5  out of  5
rating by Jamie Granzella
"Tifanny was amazing to work with. Very helpful and willing to work with my crazy schedule!"
We responded:
"Thank you for sharing your positive experience! We're thrilled that Tifanny could accommodate your schedule and assist you. At State Farm, we love helping our customers. Please reach out if you need assistance. -Karen Smith"
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Jared Hermanowski

December 19, 2023

5  out of  5
rating by Jared Hermanowski
"Worked with Tifanny who provided top notch service. Very knowledgeable and professional with all aspects of insurance. Highly recommend 6 out of 5 stars!"
We responded:
"Wow, thank you so much for your amazing review, Jared. I am delighted to know the team and I are knowledgeable and experienced. Thanks again for recommending us to others. Please visit us again soon. - Karen Smith"
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Anna Ellingboe

December 8, 2023

5  out of  5
rating by Anna Ellingboe
"Tiffany is an awesome agent!!"
We responded:
"Your feedback is greatly appreciated, Anna. I am glad to hear that you enjoyed working with Tiffany. The State Farm team and I are committed to maintaining excellent customer service for all customers. Hope to see you again soon. - Karen Smith"
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loraine pabon

December 8, 2023

5  out of  5
rating by loraine pabon
"Tiffany was amazing! Prompt and professional service. Thanks Tiffany for your help"
We responded:
"Hi Loraine, thank you so much for your five-star review. I am thrilled to hear about your top-notch experience. Tiffany is a customer favorite at State Farm. Please let us know how we can further improve your experience in the future. - Karen Smith"
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kimberly cicerello

November 28, 2023

5  out of  5
rating by kimberly cicerello
"Karen and Karman are always so helpful. They’ll text, call, do whatever is needed to get the best rates and provide the best service! Love these ladies!"
We responded:
"Hi Kimberly, I am glad to hear that my team and I were helpful today. The Karen Smith- State Farm team and I are here for you. Thanks again for choosing my office. - Karen"
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Ben Smith

November 20, 2023

5  out of  5
rating by Ben Smith
"Karen and her whole team is amazing to work with. Whether it's Auto, Home or Life Insurance... they have you covered. Who needs a 'Jake', when this team has your back?"
We responded:
"Hi Ben, thank you so much for your fantastic five-star review. I am ecstatic to learn that the Karen Smith - State Farm team and I were amazing to work with. We enjoyed working with you as well. The team and I are here for you, we do have your back. We hope to see you again soon. - Karen Smith"
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Danielle Ullrich

November 14, 2023

5  out of  5
rating by Danielle Ullrich
"I had the pleasure of working with Tifanny on my insurance needs. She was so quick, kind, and made my experience so smooth and understandable. She with no hesitation made the whole experience comfortable and easy. Tifanny is an amazing team asset for this company!"
We responded:
"Thank you for your extremely kind words, Danielle! We're thrilled to hear that Tiffany was able to assist you promptly and seamlessly with your insurance needs. We pride ourselves on our team's dedication to making insurance understandable for our customers. Thank you for choosing Karen Smith State Farm! -Karen"