Reviews
State Farm® Agent Karen Smith
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Eric Goldman
October 21, 2026
"Easy. Destanie made the transition of my auto insurance to MT simple and quick. She also helped with a renter’s policy. I appreciate her help and making it smooth and simple."
We responded:
"Thank you so much! Welcome to Montana! 😊 I am so glad Destanie was able to make the transition easy for you. Destanie is wonderful, and I am very lucky to have her on my team. Thank you for taking the time to recognize her and for trusting us with your insurance. We really appreciate you! -Karen"
Sara Sumner
October 20, 2026
"They made obtaining coverage so quick and easy. Great help and great rates"
We responded:
"Thank you so much! I love hearing that we made things easy for you AND found you a great rate! I'm glad my team could get you taken care of quickly. We really appreciate you choosing our office! -Karen"
Heather Lyn Shult
October 20, 2026
"Karen and her team is amazing. Karen answers all of my questions and explains it so I understand."
We responded:
"Thank you so much! I always say insurance doesn't have to be complicated, and I never want you to walk away with more questions than answers! 😊 I'm always happy to explain things, even if it takes a few tries to make it all make sense. I really appreciate you and the trust you put in me and my team! -Karen"
Amanda Knust
October 19, 2026
"Have had nothing but great interactions with Karen Smith and her fellow co-workers! Prompt, efficient and friendly. Also, when I have needed help with any given situation, they are quick to call back and help with any issues and resolve them quickly and with great attitude!"
We responded:
"Thank you so much! I love hearing this! I’m pretty darn lucky to have the team I do, and it makes me happy to know their hard work doesn't go unnoticed. We really do care about the people we work with, and I never want anyone to feel like they're just another policy number. I appreciate you taking the time to recognize my team and trusting us to take care of you! 😊-Karen"
Ravail Gulley
October 15, 2026
"Beautiful"
We responded:
"Thank you so much! Short and sweet, but it sure made me smile! 😊 I appreciate the 5 stars! -Karen"
Brad Waughtal
October 2, 2026
"The people are great they didn't get pushy after I had requested a quote"
We responded:
"Thank you! I’m really glad to hear that. Nobody wants to be hounded after asking for an insurance quote! 😊 We’re here to answer questions and help when you’re ready. I really appreciate you giving us the opportunity! -Karen"
robinthomas1965
September 30, 2026
"Recently switched homeowners insurance to State Farm and are so glad we did. Toryn, our insurance specialist, has gone out of her way to help us throughout the home buying process. It’s so nice to speak with someone who has a lot of enthusiasm and knowledge and is easy to get a hold of. It’s so refreshing to get such great care from a local business instead of the huge national company we were dealing with. Highly recommend!"
We responded:
"Robin, thank you so much! I love hearing this about Toryn. She really does go above and beyond, and I’m so lucky to have her on my team. Buying a home is exciting, but there are also a million things to take care of, so I’m glad Toryn could make the insurance part easy for you. Thank you for choosing our office and trusting us with your new home! 😊 -Karen"
Ryan Scott
September 29, 2026
"Toryn was exceptional. Didn’t feel pressured. She was very patient with my decision. I definitely recommend her and Karen’s agency for all your insurance needs!"
We responded:
"Thank you so much! I love hearing this about Toryn. She really cares about helping people and making sure they never feel pressured or rushed. I’m so lucky to have her on my team! Thank you for trusting us with your auto and renters insurance and for recommending our office. We really appreciate you! 😊 -Karen"
linda nelsen
September 22, 2026
"Alex was very helpful. She helped us with our all issues."
We responded:
"Thank you for the 5-star review! Alex is wonderful, and I’m so glad she was able to help you get everything taken care of. I’m very lucky to have her on my team! We appreciate you trusting our office to help. 😊 -Karen"
James Barr
September 13, 2026
"Great service and timely response to any questions"
We responded:
"Thank you! I really appreciate you taking the time to leave us a review. Being available and getting back to people quickly is really important to me, so it means a lot that you noticed. Thanks for trusting us to take care of you! -Karen Smith"
Jason Dalgetty
September 11, 2026
"Absoulety the best agent i have ever dealt. If you are looking for new agent Karen Smith is the way to go"
We responded:
"Wow, thank you! Saying I’m the best agent you’ve ever dealt with absolutely made my day. 😊 I’m also glad you’ve found it easy to reach us. That’s something my team and I really prioritize. I appreciate you trusting me and recommending our office to others more than you know! -Karen Smith"
Ariel “Rhys” Denny
September 11, 2026
"Very nice I really liked talking to her"
We responded:
"Thank you so much! I really enjoyed talking with you too! I appreciate you taking the time to leave me a review, and I’m glad we had a chance to connect. 😊 -Karen Smith"
Yuliia Pavlova
September 3, 2026
"I’ve had a great experience with Karen Smith - State Farm Insurance. The service has been professional, friendly, and reliable. They were always helpful, answered all my questions, and made the process easy and stress-free. I really appreciate their excellent customer service and would definitely recommend State Farm to others!"
We responded:
"Thank you so much for taking the time to leave this review! It means a lot to me to hear that you’ve had such a positive experience with our office. My team and I really do care about making insurance a little easier to understand and making sure you feel taken care of along the way. I truly appreciate you trusting us with your insurance and recommending our office to others. We’re lucky to have customers like you! -Karen Smith"
Marcy Johnson
August 28, 2026
"Helpful and professional"
We responded:
"Thank you, Marcy! I really appreciate you taking the time to leave us a review. We’re grateful to have you as a customer and are always here when you need us! -Karen Smith"
dan jimison
August 11, 2026
"Great experience, Karen is great, Alex was extremely helpful. We were shopping for insurance had been to two other insurance agencies and hands down Karen was the best. She is extremely knowlegable and you could tell she cares and will be there when or if we ever have a claim."
We responded:
"Thank you so much for the wonderful review and for choosing our agency! Alex and I truly appreciate your trust in us. It means a lot to know that you felt comfortable and confident throughout the process. We genuinely care about our customers and want you to know we’ll be here whenever you need us. We look forward to taking care of you for many years to come! -Karen"
Jenalynn Palmieri
August 1, 2026
"Fantastic office. I am so happy with my new policies. Everyone is so kind and fun to talk to and made it incredibly easy to get it done. I also now know the importance of life insurance starting at a young age and I’m so excited to get that going."
We responded:
"That review made my day! Thank you! We’re really glad you felt comfortable with the process and that everything came together easily. And honestly, it’s a great move getting life insurance started while you’re young. If you ever want to review your goals or adjust anything as life changes, just give us a shout. 😊 -Karen"
Bob Sagit
August 1, 2026
"The service provided by the team was exceptional, and their assistance in securing life insurance was invaluable. I highly recommend their services."
We responded:
"We’re so glad you felt that way! Thank you! It truly means a lot that our team’s help making your life insurance happen was valuable to you. We appreciate your recommendation and look forward to supporting you anytime you need us. -Karen"
Jerry Schuster
July 31, 2026
"Very friendly people and great rates. Enjoy doing business with them. Can't go wrong by calling them"
We responded:
"I am so happy to hear you had a great experience with my friendly team and competitive rates. We truly appreciate your business! 😊 -Karen"
Dustin Pedersen
July 26, 2026
"Karen was able to answer all of my questions and helped me to determine the right coverage I needed for my Auto, Home and Short Term Rental."
We responded:
"Dustin, it was great to finally catch up in person. We are always happy to help. Don't hesitate to reach out if you have other questions with your HOA. -Karen"
Brian Roberts
July 23, 2026
"This place and the people that work there are phenomenal. They are all extremely knowledgeable and they work very hard to get you what you need.
And if a problem does arise, as it did with me,they don’t think twice about involving the other colleagues in the office and getting whatever problem you might have resolved. They work together as a team so well and they are all great to visit with also. Fantastic people. Definitely recommend them for any of your needs."
We responded:
"Brian, we loved helping you work through your snafu as well as the podcast recommendations. :) Don't hesitate to reach out if you need anything else. -Karen"
Mi Ha
July 23, 2026
"Karen Smith and her staff are very professional and knowledgeable. I had all my questions and concerns addressed during a recent policy review. I was not rushed or pressured to make policy changes. I am very grateful for Karen and her staff."
We responded:
"Hello! It was great to chat with you and your wife. I am so glad we were able to help with your home insurance. Please reach out if you need help in the future. -Karen"
adrian laughlin
July 15, 2026
"I moved here from out of State with lots of questions. Karen and her team sat with me and literally went step by step and walked me through every detail. I have never had an experience with an Insurance office like I did here. Fantastic group."
We responded:
"Thank you so much for your 5-star review! We’re thrilled you felt supported from the very first conversation. My team truly enjoys walking new clients through every step, especially when you’re moving and need support. Welcome to Billings, and we’re grateful to have you with us! -Karen"
Annie Stensby
July 9, 2026
"Karen Smith is an amazing Person she’s so helpful and kind and explains things that really help you out. I would highly recommend seeing Karen at State Farm on grand. Perfect customer service."
We responded:
"Thank you so much for your amazing 5-star review! I’m truly grateful to hear you felt my help and kindness, and that the way I explained things made a difference for you. I really appreciate your recommendation. If you ever need anything, I’m here!
—Karen"
John Waller
July 2, 2026
"Very thorough, very friendly, very knowledgeable! Actually enjoyed visiting about insurance!"
We responded:
"Thanks so much for the wonderful 5-star review! We’re really glad you felt welcomed and that our team could make insurance feel clear and helpful. We truly appreciate you taking the time to share your experience—looking forward to seeing you again anytime you need us! -Karen"
elisabeth davidson
June 11, 2026
"So glad I chose the Karen Smith agency! Getting my policy set up was easy and they took the time to really explain to me what I was buying! Highly recommend!"
We responded:
"Elisabeth, thank you so much for sharing your experience. We loved getting to know you. Please reach out if you have any questions in the future.
-Karen"