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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Terry Tellock

Terry Tellock

May 21, 2026

5  out of  5
rating by Terry Tellock
"Very friendly and quick estimates. Has always been accommodating making adjustments to my plans. By far the easiest claims process I have taken part in, with consistent follow up."
We responded:
"Terry, my team and I were grateful for the opportunity to work with your family. I am so glad we were able to help smoothen the claims process. Let us know how we can help in the future. ~Karen"
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Kayla Tellock

May 21, 2026

5  out of  5
rating by Kayla Tellock
"Huge shoutout to Karen Smith at State Farm in Billings. Professional, responsive, and actually cares. Best insurance experience I’ve had!"
We responded:
"Kayla, thank you for sharing your insurance experience. We were happy to help you with your needs. Please don't hesitate to reach out if you need anything. ~Karen"
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Chad Murray

May 20, 2026

5  out of  5
rating by Chad Murray
"I had an outstanding experience working with Karen and her team. They were incredibly knowledgeable, attentive, and patient throughout the entire process. They took the time to understand my unique needs and provided clear, honest advice without any pressure. Communication was prompt and professional every step of the way. I highly recommend Karen to anyone looking for a trustworthy and dedicated insurance agent! Karen and her team are the best in the business in Billings, MT."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Karen and the team. Your support means a lot to us, and we look forward to serving you again in the future! ~Karen"
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Alexis Milton

May 7, 2026

5  out of  5
rating by Alexis Milton
"Karen is amazing!! Always so helpful and kind 🙏💕"
We responded:
"Alexis, it is a pleasure to hear what a wonderful experience you have had with my team. Thank you for sharing. -Karen"
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Elliott Colb

May 6, 2026

5  out of  5
rating by Elliott Colb
"The staff is amazing and always so helpful! Makes my life so easy! Karen has a great office!"
We responded:
"Thank you so much for sharing your experience! We're truly grateful to hear that our team has been able to make things easier for you. We are dedicated to providing the best support possible, and your thoughtful feedback means a lot to us. We look forward to continuing to serve you with the same care and attention! -Karen"
Profile photo of Don Hanser

Don Hanser

April 30, 2026

5  out of  5
rating by Don Hanser
"Great and friendly service,clean facility, kind, and generous people"
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear you appreciated our friendly service. Our team takes great pride in providing kind and generous support to all our clients, and your words truly mean a lot to us. If you ever need anything else, we're always here to help! ~Karen Smith"
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sarah holmes

April 29, 2026

5  out of  5
rating by sarah holmes
"These guys were really great to work with. Because of them I was able to get a new roof. They really put the customer first and they go above and beyond to get you the best outcome possible. Thank you so much to Toryn and her team!"
We responded:
"Thank you for sharing your experience, Sarah! I’m so glad Toryn could help you with your roof and provide the support you deserved. Putting our customers first is our priority, and it’s rewarding to know we made a difference. Please don’t hesitate to reach out if you need anything else! ~Karen Smith"
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Shannon Mentzer

April 28, 2026

5  out of  5
rating by Shannon Mentzer
"Awesome insurance agency! Friendly and professional, great communication!"
We responded:
"Thank you, Shannon! I am glad to hear you found my team friendly and professional. Great communication is very important to us, and we appreciate you recognizing that. We're here whenever you need us! ~Karen Smith"
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Joni Hartford

April 22, 2026

5  out of  5
rating by Joni Hartford
"Karen is the absolute best! She worked all of my policies today to make sure my coverages were correct and that our family is taken care of. Thank you Karen for having my best interests at heart."
We responded:
"Thank you for your wonderful feedback! I was happy to be able to review your policies thoroughly and make sure your family is well protected. My office appreciates your trust in us, and we are always here to support you with your insurance needs. Thanks again for choosing us! ~Karen Smith"
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Andrew Minchew

April 14, 2026

5  out of  5
rating by Andrew Minchew
"People are very nice and knowledgeable in their business."
We responded:
"Thanks so much, Andy! I'm really glad that you have had great experiences with my team. Hope to see you again soon! ~Karen Smith"
Profile photo of Andy Pirami

Andy Pirami

March 16, 2026

5  out of  5
rating by Andy Pirami
"Karen and her entire staff are truly outstanding. They consistently go above and beyond for their clients, and it shows in everything they do. Karen is extremely knowledgeable, professional, and dedicated to making sure her clients are fully taken care of. She works hard, advocates when needed, and makes the process smooth from start to finish. I highly recommend her and her team!!!"
We responded:
"Andy, I truly appreciate your thoughtful review and your continued trust in our team. It means a lot to hear that our dedication and efforts have made a positive impact for you. Working with you as both a business partner and client has been a great experience, and we’re always here to support you every step of the way. Thanks again for the high recommendation! ~Karen Smith"
Profile photo of Patrick Stefano

Patrick Stefano

March 16, 2026

5  out of  5
rating by Patrick Stefano
"The ladies of this office always bring warm welcomes with smiles. Who could ask for a better agent then Karen Smith and her hard working team in her office."
We responded:
"Thank you so much for your wonderful feedback! It means a lot to me and my team to know that our warm welcomes and hard work have made a positive difference for you. We truly appreciate your support and look forward to continuing to serve you. ~Karen Smith"
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Randall Sorkness

March 6, 2026

5  out of  5
rating by Randall Sorkness
"She’s a great person to work with"
We responded:
"Thank you so much, Randall. We enjoy working with you and Marte! ~Karen Smith"
Profile photo of Kayla Mundzak

Kayla Mundzak

February 27, 2026

5  out of  5
rating by Kayla Mundzak
"I really enjoy working with Karen. She is super knowledgeable and her team is top notch."
We responded:
" We're thrilled to hear that you enjoy working with us and appreciate the dedication of our team. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service. ~Karen Smith"
Profile photo of Robert Bessasparis

Robert Bessasparis

February 12, 2026

5  out of  5
rating by Robert Bessasparis
"Nice and friendly! The fish tank was a nice touch!"
We responded:
"Thank you for your lovely feedback! We're glad you enjoyed the fish tank and that it added to your experience. We look forward to welcoming you back soon! ~Karen Smith"
Profile photo of Gaye Bowles

Gaye Bowles

February 6, 2026

5  out of  5
rating by Gaye Bowles
"Friendly folks"
We responded:
"We’re happy to hear you found our team friendly! Looking forward to serving you again in the future. ~Karen Smith"
Profile photo of Alexandra Bessasparis

Alexandra Bessasparis

February 5, 2026

5  out of  5
rating by Alexandra Bessasparis
"A great office filled with great people. Super helpful and knowledgeable! I love the fish tank."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our team. The fish tank is definitely a favorite around here; we’re glad you enjoyed it too! We look forward to seeing you again soon. -Karen Smith"
Profile photo of Jordan Jeffers

Jordan Jeffers

February 5, 2026

5  out of  5
rating by Jordan Jeffers
"These guys are great and super easy to work with. They got me a great rate and didn’t try to force anything , just gave suggestions and answered any questions I had. If they didn’t have an answer they were honest and then would find me the answer. Would highly recommend."
We responded:
"Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you had a great experience with our team and that we could help you find the right coverage without any pressure. Honesty and transparency are very important to us, and we’re glad that came through during your interactions. We truly appreciate your recommendation and look forward to assisting you with any future insurance needs! -Karen Smith"
Profile photo of Skyler Barr

Skyler Barr

February 5, 2026

5  out of  5
rating by Skyler Barr
"Amazing experience! Toryn in the office is very helpful and kind. Karen is very knowledgeable and a great agent!"
We responded:
"Thank you so much for sharing your amazing experience! We’re delighted to hear that we provided you with helpful and knowledgeable service. I will be sure to pass along your kind words. It’s our goal to make every interaction positive, and we truly appreciate your support! -Karen Smith"
Profile photo of Rene Owens

Rene Owens

February 5, 2026

1  out of  5
rating by Rene Owens
"Bad experience. At this office, left me feeling like asking main office for to look over my acct with her. Somethings not right."
We responded:
"Thank you for your feedback. We’re sorry to hear that your experience left you feeling uncertain about your account. Please know that we take your concerns seriously and want to ensure everything is clear and transparent for you. If you feel there is any issue or discrepancy, we encourage you to contact our office directly so we can review your account thoroughly and address any questions you may have. Your satisfaction is important to us, and we’re here to help resolve any concerns you might have. -Karen Smith 406.651.0610"
Profile photo of Lorinda Brewer

Lorinda Brewer

January 6, 2026

5  out of  5
rating by Lorinda Brewer
"Karen and her team are so awesome to work with. They are caring and knowledgeable. Great place to take my business!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Karen's team. Your support means a lot to us, and we look forward to continuing to serve your business with care and expertise! ~Karen Smith"
Profile photo of Dianne Peterson-Tuell

Dianne Peterson-Tuell

December 27, 2025

5  out of  5
rating by Dianne Peterson-Tuell
"Toryn was awesome to work with- great job thank you"
We responded:
"Thank you so much for your kind words! Toryn is thrilled to hear you had a great experience working with her. She truly enjoyed helping you with your insurance and is here anytime you need assistance. We appreciate you choosing us! ~Karen"
Profile photo of Jeff Nichols

Jeff Nichols

November 17, 2025

5  out of  5
rating by Jeff Nichols
"We just moved back to Billings from Peoria, AZ and Karen Smith proactively reached out to us to continue our Home and Auto coverage with State Farm. We are impressed with her office and their customer service. On Friday, we received a Thanksgiving Card from her, as well. She is exceeding our expectations, so far."
We responded:
"Thank you so much for your kind words, Jeff! I am thrilled to hear that my team have been able to exceed your expectations and provide you with excellent service during your transition back to Billings. We truly appreciate your trust in us to continue your home and auto coverage. Please don’t hesitate to reach out if you need anything else! Wishing you and your family a wonderful holiday season. ~Karen"
Profile photo of Andrew Forcier

Andrew Forcier

October 30, 2025

5  out of  5
rating by Andrew Forcier
"I switched to Karen after ten years with another agent in Billings who provided poor service. The change has been the right one. When you ask Karen a question, she makes sure she finds out the answer, and talks you through everything you need to know. She makes it easy to do business with her."
We responded:
"Andrew, thank you so much for taking the time to share your positive experience! We’re thrilled to hear that you made the switch and that we have been able to provide you with the exceptional service you deserve. We pride ourselves on clear communication and ensuring our clients feel supported throughout the process. If you have any more questions or need assistance in the future, don’t hesitate to reach out. ~Karen Smith"
Profile photo of Destanie McNeiley

Destanie McNeiley

October 21, 2025

5  out of  5
rating by Destanie McNeiley
"Huge shoutout to Destanie at Karen Smith’s State Farm! They’ve been such a big help with my policies and always make the process super easy. Friendly, knowledgeable, and always go the extra mile — couldn’t ask for better service!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Destanie and the team at Karen Smith’s State Farm made your experience easy and positive. Providing friendly, knowledgeable service and going the extra mile is what we strive for every day. We truly appreciate your support and look forward to continuing to assist you with all your insurance needs!"