Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Charles Smith

Charles Smith

June 12, 2026

5  out of  5
rating by Charles Smith
"Great friendly service. Have been a State Farm customer for years. With Karen, will definitely continue to do so."
We responded:
"Thanks so much for the great review! We truly appreciate your loyalty to State Farm. We look forward to continuing to support you for years to come! -Karen"
Profile photo of Jenn Brewster

Jenn Brewster

June 11, 2026

5  out of  5
rating by Jenn Brewster
"Very knowledgeable and helpful! Karman made the process of switching so easy. Thanks again."
We responded:
"Jenn, we have a very knowledgeable team and Karman is wonderful. I am glad she helped you with your insurance needs. Let us know if you need anything in the future. -Karen Smith"
Profile photo of elisabeth davidson

elisabeth davidson

June 11, 2026

5  out of  5
rating by elisabeth davidson
"So glad I chose the Karen Smith agency! Getting my policy set up was easy and they took the time to really explain to me what I was buying! Highly recommend!"
We responded:
"Elisabeth, thank you so much for sharing your experience. We loved getting to know you. Please reach out if you have any questions in the future.
-Karen"
Profile photo of Kevin Couch

Kevin Couch

June 11, 2026

1  out of  5
rating by Kevin Couch
"The most shady and greedy insurance provider I've ever dealt with. Terrible customer service and lots of hidden charges."
We responded:
"Thanks for sharing your feedback. We’re sorry to hear you feel your experience was anything less than satisfactory, especially regarding customer service and charges.

To clarify, the charges associated with claims are not “hidden.” Claim costs are based on the documented incident, the damages identified, and the coverage terms of the policy. When law enforcement and evidence are involved in an incident, those materials are handled through the proper process, and the claim is evaluated accordingly. My office and the Claims department are entirely separate.

We take customer service feedback seriously, and we’d like to review your specific account to ensure everything was communicated clearly. You can contact the office, we can look into what was billed, how it was explained, and address any questions you have. We can also have your adjuster reach out to you.
-Karen Smith"
Profile photo of Kyle Rogers

Kyle Rogers

June 3, 2026

5  out of  5
rating by Kyle Rogers
"Karman recently helped my wife and i with life insurance. She was a pleasure to work with and answered all of our questions.
Thank you again for all your help!"
We responded:
"Thanks so much for the fantastic rating, Kyle! We are so glad you had a positive experience with my Team! If there is anything we can do for you in the future, just give us a shout! -Karen Smith"
Profile photo of Brooklynn Bowling

Brooklynn Bowling

June 3, 2026

5  out of  5
rating by Brooklynn Bowling
"Working with Karman was such a great experience. She took the time to explain all of the life insurance options and made the entire process simple and stress-free. She genuinely cares about helping families protect their future. I highly recommend her to anyone looking for life insurance or financial protection."
We responded:
"Thank you for the amazing review, Brooklynn! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. -Karen Smith"
Profile photo of wjgrave

wjgrave

June 2, 2026

5  out of  5
rating by wjgrave
"This office has been great to work with"
We responded:
"Bill, it has been a pleasure to help you family with home, auto and life insurance through the years. We hate to see you move but know that Arizona has great things instore for your family. Best wishes! -Karen and Team"
Profile photo of Kelsey Becker

Kelsey Becker

May 29, 2026

5  out of  5
rating by Kelsey Becker
"Cannot say enough good things about Karman! She not only took the time to explain each policy to me, but really made it personal! We looked at life insurance, auto insurance, and homeowners insurance which then she helped me lower my rates by looking at it all! Give her a call today!"
We responded:
"Thank you, Kelsey! I am so glad Karman was able to take care of your life, car and homeowners' insurance. Please let us know if you have any additional questions. -Karen"
Profile photo of Marie-Claire Villon

Marie-Claire Villon

May 29, 2026

5  out of  5
rating by Marie-Claire Villon
"Karman was super helpful in getting me a quote that fit my needs and i definitely felt taken care of with her. I also took a look at life insurance policies with her and she was very insightful about it and it helped lower my auto rate."
We responded:
"Marie-Claire, thank you for your review! We appreciate your trust and the opportunity to protect your family. Don't hesitate to reach out if you have any questions in the future. -Karen"
Profile photo of Terry Tellock

Terry Tellock

May 21, 2026

5  out of  5
rating by Terry Tellock
"Very friendly and quick estimates. Has always been accommodating making adjustments to my plans. By far the easiest claims process I have taken part in, with consistent follow up."
We responded:
"Terry, my team and I were grateful for the opportunity to work with your family. I am so glad we were able to help smoothen the claims process. Let us know how we can help in the future. ~Karen"
Profile photo of Kayla Tellock

Kayla Tellock

May 21, 2026

5  out of  5
rating by Kayla Tellock
"Huge shoutout to Karen Smith at State Farm in Billings. Professional, responsive, and actually cares. Best insurance experience I’ve had!"
We responded:
"Kayla, thank you for sharing your insurance experience. We were happy to help you with your needs. Please don't hesitate to reach out if you need anything. ~Karen"
Profile photo of Chad Murray

Chad Murray

May 20, 2026

5  out of  5
rating by Chad Murray
"I had an outstanding experience working with Karen and her team. They were incredibly knowledgeable, attentive, and patient throughout the entire process. They took the time to understand my unique needs and provided clear, honest advice without any pressure. Communication was prompt and professional every step of the way. I highly recommend Karen to anyone looking for a trustworthy and dedicated insurance agent! Karen and her team are the best in the business in Billings, MT."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Karen and the team. Your support means a lot to us, and we look forward to serving you again in the future! ~Karen"
Profile photo of Alexis Milton

Alexis Milton

May 7, 2026

5  out of  5
rating by Alexis Milton
"Karen is amazing!! Always so helpful and kind 🙏💕"
We responded:
"Alexis, it is a pleasure to hear what a wonderful experience you have had with my team. Thank you for sharing. -Karen"
Profile photo of Elliott Colb

Elliott Colb

May 6, 2026

5  out of  5
rating by Elliott Colb
"The staff is amazing and always so helpful! Makes my life so easy!
Karen has a great office!"
We responded:
"Thank you so much for sharing your experience! We're truly grateful to hear that our team has been able to make things easier for you. We are dedicated to providing the best support possible, and your thoughtful feedback means a lot to us. We look forward to continuing to serve you with the same care and attention! -Karen"
Profile photo of Don Hanser

Don Hanser

April 30, 2026

5  out of  5
rating by Don Hanser
"Great and friendly service,clean facility, kind, and generous people"
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear you appreciated our friendly service. Our team takes great pride in providing kind and generous support to all our clients, and your words truly mean a lot to us. If you ever need anything else, we're always here to help! ~Karen Smith"
Profile photo of sarah holmes

sarah holmes

April 29, 2026

5  out of  5
rating by sarah holmes
"These guys were really great to work with. Because of them I was able to get a new roof. They really put the customer first and they go above and beyond to get you the best outcome possible. Thank you so much to Toryn and her team!"
We responded:
"Thank you for sharing your experience, Sarah! I’m so glad Toryn could help you with your roof and provide the support you deserved. Putting our customers first is our priority, and it’s rewarding to know we made a difference. Please don’t hesitate to reach out if you need anything else! ~Karen Smith"
Profile photo of Shannon Mentzer

Shannon Mentzer

April 28, 2026

5  out of  5
rating by Shannon Mentzer
"Awesome insurance agency! Friendly and professional, great communication!"
We responded:
"Thank you, Shannon! I am glad to hear you found my team friendly and professional. Great communication is very important to us, and we appreciate you recognizing that. We're here whenever you need us! ~Karen Smith"
Profile photo of Joni Hartford

Joni Hartford

April 22, 2026

5  out of  5
rating by Joni Hartford
"Karen is the absolute best! She worked all of my policies today to make sure my coverages were correct and that our family is taken care of. Thank you Karen for having my best interests at heart."
We responded:
"Thank you for your wonderful feedback! I was happy to be able to review your policies thoroughly and make sure your family is well protected. My office appreciates your trust in us, and we are always here to support you with your insurance needs. Thanks again for choosing us! ~Karen Smith"
Profile photo of Andrew Minchew

Andrew Minchew

April 14, 2026

5  out of  5
rating by Andrew Minchew
"People are very nice and knowledgeable in their business."
We responded:
"Thanks so much, Andy! I'm really glad that you have had great experiences with my team. Hope to see you again soon! ~Karen Smith"
Profile photo of Andy Pirami

Andy Pirami

March 16, 2026

5  out of  5
rating by Andy Pirami
"Karen and her entire staff are truly outstanding. They consistently go above and beyond for their clients, and it shows in everything they do. Karen is extremely knowledgeable, professional, and dedicated to making sure her clients are fully taken care of. She works hard, advocates when needed, and makes the process smooth from start to finish. I highly recommend her and her team!!!"
We responded:
"Andy, I truly appreciate your thoughtful review and your continued trust in our team. It means a lot to hear that our dedication and efforts have made a positive impact for you. Working with you as both a business partner and client has been a great experience, and we’re always here to support you every step of the way. Thanks again for the high recommendation! ~Karen Smith"
Profile photo of Patrick Stefano

Patrick Stefano

March 16, 2026

5  out of  5
rating by Patrick Stefano
"The ladies of this office always bring warm welcomes with smiles. Who could ask for a better agent then Karen Smith and her hard working team in her office."
We responded:
"Thank you so much for your wonderful feedback! It means a lot to me and my team to know that our warm welcomes and hard work have made a positive difference for you. We truly appreciate your support and look forward to continuing to serve you.
~Karen Smith"
Profile photo of Randall Sorkness

Randall Sorkness

March 6, 2026

5  out of  5
rating by Randall Sorkness
"She’s a great person to work with"
We responded:
"Thank you so much, Randall. We enjoy working with you and Marte! ~Karen Smith"
Profile photo of Kayla Raziel Smith

Kayla Raziel Smith

February 27, 2026

5  out of  5
rating by Kayla Raziel Smith
"I really enjoy working with Karen. She is super knowledgeable and her team is top notch."
We responded:
" We're thrilled to hear that you enjoy working with us and appreciate the dedication of our team. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service. ~Karen Smith"
Profile photo of Robert Bessasparis

Robert Bessasparis

February 12, 2026

5  out of  5
rating by Robert Bessasparis
"Nice and friendly! The fish tank was a nice touch!"
We responded:
"Thank you for your lovely feedback! We're glad you enjoyed the fish tank and that it added to your experience. We look forward to welcoming you back soon!
~Karen Smith"
Profile photo of Gaye Bowles

Gaye Bowles

February 6, 2026

5  out of  5
rating by Gaye Bowles
"Friendly folks"
We responded:
"We’re happy to hear you found our team friendly! Looking forward to serving you again in the future.
~Karen Smith"