Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of adrian laughlin

adrian laughlin

July 15, 2026

5  out of  5
rating by adrian laughlin
"I moved here from out of State with lots of questions. Karen and her team sat with me and literally went step by step and walked me through every detail. I have never had an experience with an Insurance office like I did here. Fantastic group."
Profile photo of Annie Stensby

Annie Stensby

July 9, 2026

5  out of  5
rating by Annie Stensby
"Karen Smith is an amazing Person she’s so helpful and kind and explains things that really help you out. I would highly recommend seeing Karen at State Farm on grand. Perfect customer service."
We responded:
"Thank you so much for your amazing 5-star review! I’m truly grateful to hear you felt my help and kindness, and that the way I explained things made a difference for you. I really appreciate your recommendation. If you ever need anything, I’m here!
—Karen"
Profile photo of John Waller

John Waller

July 2, 2026

5  out of  5
rating by John Waller
"Very thorough, very friendly, very knowledgeable! Actually enjoyed visiting about insurance!"
We responded:
"Thanks so much for the wonderful 5-star review! We’re really glad you felt welcomed and that our team could make insurance feel clear and helpful. We truly appreciate you taking the time to share your experience—looking forward to seeing you again anytime you need us! -Karen"
Profile photo of elisabeth davidson

elisabeth davidson

June 11, 2026

5  out of  5
rating by elisabeth davidson
"So glad I chose the Karen Smith agency! Getting my policy set up was easy and they took the time to really explain to me what I was buying! Highly recommend!"
We responded:
"Elisabeth, thank you so much for sharing your experience. We loved getting to know you. Please reach out if you have any questions in the future.
-Karen"
Profile photo of Kevin Couch

Kevin Couch

June 11, 2026

1  out of  5
rating by Kevin Couch
"The most shady and greedy insurance provider I've ever dealt with. Terrible customer service and lots of hidden charges."
We responded:
"Thanks for sharing your feedback. We’re sorry to hear you feel your experience was anything less than satisfactory, especially regarding customer service and charges.

To clarify, the charges associated with claims are not “hidden.” Claim costs are based on the documented incident, the damages identified, and the coverage terms of the policy. When law enforcement and evidence are involved in an incident, those materials are handled through the proper process, and the claim is evaluated accordingly. My office and the Claims department are entirely separate.

We take customer service feedback seriously, and we’d like to review your specific account to ensure everything was communicated clearly. You can contact the office, we can look into what was billed, how it was explained, and address any questions you have. We can also have your adjuster reach out to you.
-Karen Smith"
Profile photo of Kyle Rogers

Kyle Rogers

June 3, 2026

5  out of  5
rating by Kyle Rogers
"Karman recently helped my wife and i with life insurance. She was a pleasure to work with and answered all of our questions.
Thank you again for all your help!"
We responded:
"Thanks so much for the fantastic rating, Kyle! We are so glad you had a positive experience with my Team! If there is anything we can do for you in the future, just give us a shout! -Karen Smith"
Profile photo of wjgrave

wjgrave

June 2, 2026

5  out of  5
rating by wjgrave
"This office has been great to work with"
We responded:
"Bill, it has been a pleasure to help you family with home, auto and life insurance through the years. We hate to see you move but know that Arizona has great things instore for your family. Best wishes! -Karen and Team"
Profile photo of Terry Tellock

Terry Tellock

May 21, 2026

5  out of  5
rating by Terry Tellock
"Very friendly and quick estimates. Has always been accommodating making adjustments to my plans. By far the easiest claims process I have taken part in, with consistent follow up."
We responded:
"Terry, my team and I were grateful for the opportunity to work with your family. I am so glad we were able to help smoothen the claims process. Let us know how we can help in the future. ~Karen"
Profile photo of Kayla Tellock

Kayla Tellock

May 21, 2026

5  out of  5
rating by Kayla Tellock
"Huge shoutout to Karen Smith at State Farm in Billings. Professional, responsive, and actually cares. Best insurance experience I’ve had!"
We responded:
"Kayla, thank you for sharing your insurance experience. We were happy to help you with your needs. Please don't hesitate to reach out if you need anything. ~Karen"
Profile photo of Alexis Milton

Alexis Milton

May 7, 2026

5  out of  5
rating by Alexis Milton
"Karen is amazing!! Always so helpful and kind 🙏💕"
We responded:
"Alexis, it is a pleasure to hear what a wonderful experience you have had with my team. Thank you for sharing. -Karen"
Profile photo of Shannon Mentzer

Shannon Mentzer

April 28, 2026

5  out of  5
rating by Shannon Mentzer
"Awesome insurance agency! Friendly and professional, great communication!"
We responded:
"Thank you, Shannon! I am glad to hear you found my team friendly and professional. Great communication is very important to us, and we appreciate you recognizing that. We're here whenever you need us! ~Karen Smith"
Profile photo of Andrew Minchew

Andrew Minchew

April 14, 2026

5  out of  5
rating by Andrew Minchew
"People are very nice and knowledgeable in their business."
We responded:
"Thanks so much, Andy! I'm really glad that you have had great experiences with my team. Hope to see you again soon! ~Karen Smith"
Profile photo of Andy Pirami

Andy Pirami

March 16, 2026

5  out of  5
rating by Andy Pirami
"Karen and her entire staff are truly outstanding. They consistently go above and beyond for their clients, and it shows in everything they do. Karen is extremely knowledgeable, professional, and dedicated to making sure her clients are fully taken care of. She works hard, advocates when needed, and makes the process smooth from start to finish. I highly recommend her and her team!!!"
We responded:
"Andy, I truly appreciate your thoughtful review and your continued trust in our team. It means a lot to hear that our dedication and efforts have made a positive impact for you. Working with you as both a business partner and client has been a great experience, and we’re always here to support you every step of the way. Thanks again for the high recommendation! ~Karen Smith"
Profile photo of Patrick Stefano

Patrick Stefano

March 16, 2026

5  out of  5
rating by Patrick Stefano
"The ladies of this office always bring warm welcomes with smiles. Who could ask for a better agent then Karen Smith and her hard working team in her office."
We responded:
"Thank you so much for your wonderful feedback! It means a lot to me and my team to know that our warm welcomes and hard work have made a positive difference for you. We truly appreciate your support and look forward to continuing to serve you.
~Karen Smith"
Profile photo of Randall Sorkness

Randall Sorkness

March 6, 2026

5  out of  5
rating by Randall Sorkness
"She’s a great person to work with"
We responded:
"Thank you so much, Randall. We enjoy working with you and Marte! ~Karen Smith"
Profile photo of Kayla Raziel Smith

Kayla Raziel Smith

February 27, 2026

5  out of  5
rating by Kayla Raziel Smith
"I really enjoy working with Karen. She is super knowledgeable and her team is top notch."
We responded:
" We're thrilled to hear that you enjoy working with us and appreciate the dedication of our team. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service. ~Karen Smith"
Profile photo of Robert Bessasparis

Robert Bessasparis

February 12, 2026

5  out of  5
rating by Robert Bessasparis
"Nice and friendly! The fish tank was a nice touch!"
We responded:
"Thank you for your lovely feedback! We're glad you enjoyed the fish tank and that it added to your experience. We look forward to welcoming you back soon!
~Karen Smith"
Profile photo of Gaye Bowles

Gaye Bowles

February 6, 2026

5  out of  5
rating by Gaye Bowles
"Friendly folks"
We responded:
"We’re happy to hear you found our team friendly! Looking forward to serving you again in the future.
~Karen Smith"
Profile photo of Alexandra Bessasparis

Alexandra Bessasparis

February 5, 2026

5  out of  5
rating by Alexandra Bessasparis
"A great office filled with great people. Super helpful and knowledgeable! I love the fish tank."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our team. The fish tank is definitely a favorite around here; we’re glad you enjoyed it too! We look forward to seeing you again soon.
-Karen Smith"
Profile photo of Jordan Jeffers

Jordan Jeffers

February 5, 2026

5  out of  5
rating by Jordan Jeffers
"These guys are great and super easy to work with. They got me a great rate and didn’t try to force anything , just gave suggestions and answered any questions I had. If they didn’t have an answer they were honest and then would find me the answer. Would highly recommend."
We responded:
"Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you had a great experience with our team and that we could help you find the right coverage without any pressure. Honesty and transparency are very important to us, and we’re glad that came through during your interactions. We truly appreciate your recommendation and look forward to assisting you with any future insurance needs!
-Karen Smith"
Profile photo of Skyler Barr

Skyler Barr

February 5, 2026

5  out of  5
rating by Skyler Barr
"Amazing experience! Toryn in the office is very helpful and kind. Karen is very knowledgeable and a great agent!"
We responded:
"Thank you so much for sharing your amazing experience! We’re delighted to hear that we provided you with helpful and knowledgeable service. I will be sure to pass along your kind words. It’s our goal to make every interaction positive, and we truly appreciate your support!
-Karen Smith"
Profile photo of Rene Owens

Rene Owens

February 5, 2026

1  out of  5
rating by Rene Owens
"Bad experience. At this office, left me feeling like asking main office for to look over my acct with her.
Somethings not right."
We responded:
"Thank you for your feedback. We’re sorry to hear that your experience left you feeling uncertain about your account. Please know that we take your concerns seriously and want to ensure everything is clear and transparent for you.

If you feel there is any issue or discrepancy, we encourage you to contact our office directly so we can review your account thoroughly and address any questions you may have.

Your satisfaction is important to us, and we’re here to help resolve any concerns you might have.

-Karen Smith 406.651.0610"
Profile photo of Lorinda Brewer

Lorinda Brewer

January 6, 2026

5  out of  5
rating by Lorinda Brewer
"Karen and her team are so awesome to work with. They are caring and knowledgeable. Great place to take my business!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Karen's team. Your support means a lot to us, and we look forward to continuing to serve your business with care and expertise! ~Karen Smith"
Profile photo of Dianne Peterson-Tuell

Dianne Peterson-Tuell

December 27, 2025

5  out of  5
rating by Dianne Peterson-Tuell
"Toryn was awesome to work with- great job thank you"
We responded:
"Thank you so much for your kind words! Toryn is thrilled to hear you had a great experience working with her. She truly enjoyed helping you with your insurance and is here anytime you need assistance. We appreciate you choosing us! ~Karen"
Profile photo of Jeff Nichols

Jeff Nichols

November 17, 2025

5  out of  5
rating by Jeff Nichols
"We just moved back to Billings from Peoria, AZ and Karen Smith proactively reached out to us to continue our Home and Auto coverage with State Farm. We are impressed with her office and their customer service. On Friday, we received a Thanksgiving Card from her, as well. She is exceeding our expectations, so far."
We responded:
"Thank you so much for your kind words, Jeff! I am thrilled to hear that my team have been able to exceed your expectations and provide you with excellent service during your transition back to Billings. We truly appreciate your trust in us to continue your home and auto coverage. Please don’t hesitate to reach out if you need anything else! Wishing you and your family a wonderful holiday season. ~Karen"